Ineffective Documentation: What Are You Willing to Lose?
So, your organization has ineffective documentation. What are you willing to lose?
Money Organizations spend tons of money on finding, training, and retaining the best employees, hiring and training staff, and then pumping out large fees for consultants to provide expertise for new projects. While this cycle of hiring, training, and consulting is a normal part of business, without an effective documentation system companies lose the ideas, processes, and systems that they have already developed and are then "reinventing the wheel" in spending on new competencies. Leveraging the existing intellectual property within your organization through effective documentation will allow you to stop throwing away money on excessive resources.
Intellectual Property Organizations today face tremendous risk associated with the loss of information locked inside the heads of their employees and contractors. In today's market, this risk is only intensifying as professionals change jobs more frequently and as baby boomers retire. Without a deliberate and consistent approach to capturing this information, organizations are putting themselves at an increasingly higher risk of losing data and functionality, resulting in considerable rework.
Clarity Documentation brings clarity to organizations by forcing professionals to spell out exactly what they are thinking. Relying blindly on verbal discussions does not ensure that you or your team members understand each other, no matter how much you may want to believe that you are all "on the same page". Only documentation can provide a certain point of reference to effectively articulate your subject matter, ideas, and action items.
Momentum While documentation is commonly seen as a nuisance and a drag on projects and operations, this perception couldn't be farther from the truth. Documentation brings trust that enables your team to make decisions and, in doing so, also brings momentum that pushes your project, department, and your organization forward.
Company Value Most managers agree documentation is a good business practice. Few however understand the power that documentation has to increase the value of your company. Documentation, when done properly, takes ideas, processes, and practices and turns them into something tangible. In doing so, documentation becomes an asset that provides your company with future value.